LanguageLine Solutions

Process Automation Analyst

LanguageLine Solutions

full-time

Posted on:

Origin:  • 🇨🇷 Costa Rica

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Job Level

Junior

Tech Stack

AssemblyAWSPythonRPASQL

About the role

  • The Process Automation Analyst is responsible for the assessment and refinement of process automation initiatives, as well as supporting the development team and stakeholders through the different stages of the Project Life Cycle.
  • Manage Automation Projects through the full RPA development lifecycle and ensure adhere to development and documentation requirements.
  • Analyze and translate business requirements for initiatives that are expected to return significant business value into an optimal automation solution, with minimal supervision.
  • Support the execution of new automation initiatives and review existing automation solutions to incorporate changes and optimize their performance.
  • Work in close collaboration with the Subject Matter Experts and Process Owners to boost process efficiency and support change management throughout the automation life cycle using the Agile methodology.
  • Help drive adoption of Scrum framework and facilitate Scrum ceremonies.
  • Support the RPA development team, ensuring delivery and monitoring according to development goals and operational SLAs.
  • Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

Requirements

  • Undergraduate degree (or equivalent) in Business Administration, Project Management, Statistics, Computer Science, or another quantitative/business field.
  • At least 1 year of relevant work experience with demonstrated expertise in process design and using information to analyze business performance, identify opportunities and solve problems.
  • Knowledgeable with Microsoft Office applications (Excel, PowerPoint, Word, Outlook.)
  • Strong analytical, problem solving and creative skills with an ability to exercise sound judgment and make timely supportable decisions.
  • High motivation, strong organizational skills, ability to work independently in a dynamic environment.
  • Teamwork and collaborative focus, customer service oriented.
  • Excellent oral/written communication and presentation skills working with global and cross-functional teams towards common goals.
  • Persistent and driven, forward thinker and self-motivator motivated by new challenges and learning opportunities.
  • Ability to deliver high quality work under pressure of deadlines.