Technical Help Desk Representative
Netfor, Inc.
AndroidMacOS
Papiamento Interpreter
LanguageLine Solutions
part-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $45 - $54 per hour
Job Level
SeniorLead
Tech Stack
AndroidiOSMacOS
About the role
- Handle on-demand telephone interpreting sessions between Papiamento and English speakers
- Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions
- Speak clearly in both languages using proper pronunciation, enunciation and polite expressions
- Maintain professional demeanor and follow client instructions and protocol
- Work across industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911
- Remain calm during emergency or emotional calls (including 911) and provide required company standards of service
- May remain on calls for extended periods without breaks and handle high call volumes
- Interpret verbally only (this position does not involve written translation)
- Ensure a quiet and secure home-office environment for remote work
Requirements
- Fluency in Papiamento and English and skilled in the associated cultural dynamics
- Ability to provide cultural competency and assess regional and accent differences
- Excellent listening, retention and note-taking skills
- Ability to concentrate, stay detached, remain neutral and objective at all times
- Ability to remain on calls that involve sensitive subjects and remain on calls for extended periods without breaks
- Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred
- Must be at least 18 years of age
- Legally authorized to work in the United States; applicants must have work authorization that does not require sponsorship now or in the future
- High school diploma or equivalent
- Ability to read and write the requested languages - highly preferred
- Candidates currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible
- Based on location, a post-offer, pre-employment background check and/or drug screen may be required
- Dedicated personal device for business purposes (desktop/laptop/tablet/smartphone acceptable)
- Operating systems: Windows, MacOS, ChromeOS, iPadOS or Android supported
- Restricted brands: Kaspersky products and Huawei hardware
- High speed Internet connection: download >= 5 Mbps, upload >= 3 Mbps, Ping <= 300 ms, Jitter <= 30 ms
- Access to a quiet space free from background noise or distraction
- Must be able to operate a keyboard and mouse and remain stationary for majority of workday
- Must have sufficient manual dexterity to type or write
- Able to lift up to 26 lbs
- Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands
