Langate Software

Chief Operating Officer, COO

Langate Software

full-time

Posted on:

Location Type: Remote

Location: Ukraine

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Job Level

Lead

Tech Stack

ERP

About the role

  • Own day-to-day operations across Billing, Client Support, and Call Center; ensure SLA adherence
  • Design, implement, and continuously improve standard operating procedures (SOPs), policies, and quality assurance across all functions
  • Deploy and optimize CRM/ERP and workflow tools (e.g., PeopleForce, custom CRM, call-center platforms, IT Fin) to automate reporting, eligibility checks, authorization tracking, claims submission, and denials management
  • Establish KPI frameworks (productivity, aging, DSO, call quality, CSAT) and run weekly/monthly performance reviews with clear actions
  • Build and lead high-performing teams: hiring, onboarding, training, coaching; create scalable knowledge bases, scripts, and playbooks
  • Drive cross-functional collaboration with HR, Finance, IT, and Client Success; align incentives and remove process bottlenecks
  • Lead continuous improvement initiatives: streamline queues, reduce rework, improve first-pass claim acceptance, and enhance client communications
  • Own budget planning and cost optimization; monitor P&L drivers across staffing, tools, and vendor contracts
  • Ensure compliance with healthcare billing regulations and data privacy; enforce documentation and audit readiness
  • Report operational health to CEO: dashboards, forecasts, risk analysis, and mitigation plans

Requirements

  • 6+ years in operations leadership (COO, Operations Director, Call Center/Service Director) in healthcare, e-commerce, finance or services
  • Proven experience building sales/support call centers and implementing CRM/workflow automation (custom CRMs/ERP)
  • Track record of KPI design and performance management; strong data literacy (Excel/BI)
  • Process design skills: SOPs, scripts, QA standards, and training programs
  • People leadership: hiring, coaching, change management, and culture-building
  • Strong analytical and problem-solving skills; owner’s mindset and bias to action
  • Budgeting and cost control; vendor management for telecom, software, and logistics
  • Stakeholder management and executive reporting; ability to translate ops metrics into business outcomes
  • Experience launching new locations/teams from zero; crisis management
  • English: Upper-Intermediate+; Ukrainian is a plus.
Benefits
  • Stable income
  • 30 holidays and days off are bonus days
  • BCP and Support in Conditions of Limited Electricity
  • Yoga classes
  • Free English lessons
  • Workshops
  • Mentoring
  • Education
  • Paid Team-Building activities
  • Corporate transfer
  • Comfortable office with coffee and goodies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMERPKPI designdata literacySOPsquality assurancebudgetingcost controlvendor managementprocess design
Soft Skills
people leadershipcoachinganalytical skillsproblem-solvingstakeholder managementexecutive reportingchange managementculture-buildingcross-functional collaborationowner’s mindset