Lanes & Planes

Junior Customer Success Manager

Lanes & Planes

full-time

Posted on:

Location Type: Hybrid

Location: München • Germany

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Job Level

Junior

About the role

  • Support the Customer Success team in managing existing customers.
  • Learn about your customers' needs to contribute to high customer satisfaction.
  • Assist with contract renewals, proposal preparation, and price negotiations.
  • Help increase customer engagement and product usage rates.
  • Analyze success metrics and contribute to the development of practical solutions.
  • Identify potential issues early and help resolve customer concerns.
  • Collaborate with other departments to improve customer satisfaction.

Requirements

  • Completed degree in Business, Economics, Tourism, or a comparable commercial qualification.
  • At least 2 years of professional experience in account management, customer success, or the software/tourism industry is advantageous.
  • Basic knowledge of B2B product sales and interest in supporting B2B customers.
  • Commitment to quality and customer service.
  • Basic proficiency with Office systems and ideally initial experience with CRM or ticketing systems (e.g., Zendesk, Planhat).
  • Strong IT affinity and quick grasp of new topics.
  • Good German and English skills, both written and spoken.
  • Team player, service-oriented, and self-motivated.
Benefits
  • Flexible working models: hybrid work or 100% remote are possible.
  • Work remotely from another EU country for up to 60 days per year.
  • Ergonomic home office equipment (after the probationary period).
  • New IT equipment, including MacBook, keyboard, and mouse.
  • 28 days of vacation per year.
  • 10% discount on personal trips booked through the L&P platform.
  • DRV card offering various discounted leisure activities (after the probationary period).
  • €30 subsidy for a benefit of your choice: Deutschlandticket, Wellpass, JobRad, capital-forming payments (Vermögenswirksame Leistungen), or company pension plan (after the probationary period).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successB2B product salescontract renewalsproposal preparationprice negotiationssuccess metrics analysis
Soft Skills
customer satisfactionproblem-solvingcollaborationservice-orientedself-motivatedteam playercommitment to quality