IT Experience Coordinator

Lanes Group

IT Experience Coordinator providing first-line IT support for employees at Lanes Group. Collaborating with IT teams to deliver consistent service across the business.

Posted 7/25/2026full-timeLeyland • 🇬🇧 United KingdomMid-LevelSenior💰 £27,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and a proactive approach to IT support, effectively managing incidents and service requests while promoting IT security awareness and best practices. Familiarity with Microsoft 365 and IT ticketing systems enhances the ability to assist employees and improve IT services.

Highest-signal resume keywords

Customer Service SkillsMicrosoft 365 KnowledgeIT Support ExperienceCommunication SkillsIT Ticketing Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Hardware UnderstandingIT Software UnderstandingIncident ManagementService Request ManagementAsset Management

Soft Skills

Proactive ApproachOrganizational SkillsDependabilityCollaborationFriendly Communication

Tools & Technologies

Microsoft 365Windows DevicesIT Ticketing Systems

Industry Keywords

IT SupportHelpdeskService RequestsIT Security AwarenessSelf-Service Tools

About the role

Key responsibilities & impact

Acting as the local face of IT and first point of contact for employees
Logging, prioritising and supporting IT incidents and service requests
Providing first-line support for laptops, mobile devices, Microsoft 365, printers, user accounts and connectivity issues
Managing issues through to resolution, escalating when required
Supporting new starters with equipment, access and IT set-up
Assisting with employee leaver processes and asset management
Maintaining accurate records of IT assets, tickets and resolutions
Promoting best practice, IT security awareness and self-service tools
Sharing feedback and insights to help improve IT services across the business
Collaborating with a network of IT Experience Co-ordinators across the UK

Requirements

What you’ll need

A passion for technology and helping people
Excellent customer service skills with a friendly and professional approach
Strong communication skills and confidence working with a wide range of colleagues
Basic understanding of IT hardware and software
Ability to manage multiple priorities effectively
A proactive, organised and dependable approach to work
A willingness to learn and develop as part of a collaborative team
Desirable Experience in a customer service, helpdesk or IT support role
Knowledge of Microsoft 365 and Windows devices
Familiarity with IT ticketing systems or structured support environments

Benefits

Comp & perks

A structured pathway into an IT career
Hands-on experience within a large national organisation
Ongoing training, mentoring and professional development
Opportunities to learn from experienced IT professionals
Exposure to a wide range of technologies and business operations
The chance to make a real difference to employees across the UK