Senior Technical Lead, Product Support
Landis+Gyr
full-time
Posted on:
Location Type: Hybrid
Location: Noida • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Provide end-to-end troubleshooting for the deployed products & solutions
- Provide root cause analysis and recommend solutions for advanced support issues
- Proactively follow through on customer issues to ensure customers concerns are addressed accurately and promptly
- Implement emergency fixes for critical issues
- Act as a liaison to the other business units within the Company
- Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis
Requirements
- Masters/Bachelor's Degree in Engineering or equivalent.
- Proven ability to multi-task.
- Strong interpersonal and communication skills.
- Ability to work independently or with a team.
Benefits
- Competitive compensation and region-specific benefits
- Comprehensive employee development programs, including mentorship and training opportunities
- A diverse, inclusive, and global culture that champions innovation and continuous growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
multi-taskinginterpersonal skillscommunication skillsindependent workteamwork
Certifications
Masters Degree in EngineeringBachelor's Degree in Engineering