Operations

• Own market success by ensuring all units meet move-in standards before a member’s arrival.
• Take the lead on resolving customer escalations with professionalism, creativity, and a commitment to delivering exceptional service.
• Maintain key relationships with property partners, hosts, and back-ops teams to ensure seamless operations.
• Manage and resolve support tickets and maintenance requests.
• Monitor and improve key performance metrics, such as Net Promoter Score (NPS), customer satisfaction (CSAT), cleaning quality, and check-in scores.

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