Customer Success Manager – AI SaaS

Landbot

Customer Success Manager at an AI SaaS company overseeing business plan accounts. Responsible for customer adoption, retention, and driving measurable results.

Posted 6/15/2026full-timeRemote • 🇪🇸 SpainMid-LevelSenior💰 €400 - €20,000 per monthWebsite

About the role

Key responsibilities & impact

Drive customer outcomes
Own a portfolio of managed accounts (Business plan) and be accountable for their retention and growth.
Run structured onboarding, adoption, and business review processes — always anchored in the customer's goals and measurable results.
Proactively monitor account health and intervene before problems become churn risks.
Track and present customer metrics in every interaction — usage trends, adoption gaps, ROI signals.
Become deeply fluent in Landbot's AI Agent capabilities and be able to demo and advise customers confidently.
Proactively introduce customers to new features and AI use cases relevant to their business.
Translate customer goals into concrete Landbot configurations and workflows.
Stay current as the product evolves — Landbot is moving fast in the AI space and our CSMs need to move with it.
Identify and execute upsell and expansion opportunities within your account portfolio.
Partner with Sales on high-potential accounts and handoffs.
Flag risk accounts early and lead recovery conversations.
Report on customer engagement, health metrics, and account progress to internal stakeholders.
Surface customer feedback and product gaps to Product and leadership in a structured way.
Coordinate with Support on escalations and complex technical issues.

Requirements

What you’ll need

3+ years of experience in Customer Success or Account Management in a B2B SaaS environment.
Genuine comfort with technology products — you learn new tools quickly and enjoy going deep on how things work.
Strong analytical habits: you track metrics, build simple reports, and use data to drive customer conversations.
Excellent live presentation and communication skills — you're confident running demos, reviews, 1:many events and negotiations.
A proactive, self-driven work style — you don't wait for customers to come to you.
Fluency in English and Spanish (both required).
Eligibility to work in Spain.
Experience with AI products, automation tools, or the conversational AI / chatbot space.
Familiarity with no-code or low-code platforms.
Experience managing high-value accounts (enterprise or upper mid-market).
Knowledge of CS metrics (NRR, churn rate, health scores, time-to-value).

Benefits

Comp & perks

Great company culture, we have a young, upbeat, and international work environment.
Flexible schedule.
Open vacation policy and flexible holidays so you can take time off when you need it.
Training budget 📚 📖
Ticket transport 🚋
26 days of paid vacation (23 regular days + December 24th & 31st ) 🏖 + One day for your birthday 🎂
English & Spanish lessons 🇬🇧 🇪🇸
Flex compensation with Cobee 💸💸 for employees residing in Spain.
Team building activities 🎳🍻🍕
Referral Bonus if you bring other talented people like you.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementB2B SaaSAI productsAutomation toolsConversational AIChatbotCS metricsNRRChurn rate

Soft Skills

Analytical skillsPresentation skillsCommunication skillsProactive work styleSelf-drivenCustomer engagementProblem-solvingInterpersonal skillsNegotiation skillsAdaptability