Senior National Customer Service Manager

Land O'Lakes, Inc.

Senior Customer Service Manager at Purina Animal Nutrition leading the future of customer experience. Elevating service quality and driving innovation with a talented operational team.

Posted 6/21/2026full-timeArden Hills • Minnesota • 🇺🇸 United StatesSenior💰 $123,920 - $185,880 per yearWebsite

About the role

Key responsibilities & impact

Elevate the Customer Experience - Own and enhance the end-to-end experience—from order placement to delivery and issue resolution
Partner with Sales and cross-functional teams to strengthen customer loyalty and drive growth
Serve as a trusted escalation point, ensuring fast, fair, and customer-focused solutions
Drive Operational Excellence - Lead and optimize critical processes including order management, pricing, and fulfillment
Use data and insights to improve service performance, accuracy, and responsiveness
Deliver measurable improvements that reduce complexity and elevate service quality
Accelerate Digital Transformation - Champion digital ordering and self-service tools that simplify the customer experience
Leverage automation and emerging technologies (including AI) to reduce manual work and increase efficiency
Build and Inspire High-Performing Teams - Lead, coach, and develop a talented Customer Operations team (5 direct reports and total team of approximately 70)
Foster a culture of accountability, resilience, and continuous improvement
Prepare teams to succeed through change, transformation, and evolving business demands
Collaborate Across the Business - Partner with Supply Chain, Manufacturing, Sales, Finance, and Digital teams to deliver seamless outcomes
Advocate for customer needs while balancing operational realities
Drive shared ownership of customer success across the enterprise

Requirements

What you’ll need

5–8+ years of experience in customer operations, supply chain, or service leadership
Proven ability to lead teams and influence across a matrixed organization
Experience in manufacturing, logistics, or dealer-based B2B environments
Strong analytical mindset with a passion for data-driven decision making
Digital and technology fluency (SAP, Salesforce, or similar tools)
A customer-first mindset with strong judgment and adaptability
Strong operational judgment and decision-making
Clear, confident cross functional communication

Benefits

Comp & perks

Broad portfolio of benefits to keep you and your family at your best

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisorder managementpricing optimizationfulfillment processesdigital transformationautomationAI technologiescustomer operations leadershipservice performance improvementdecision making

Soft Skills

team leadershipcoachinginfluencingadaptabilityjudgmentcross-functional communicationaccountabilityresiliencecontinuous improvementcollaboration