Lamudi

Customer Service Representative – Lead Qualification

Lamudi

full-time

Posted on:

Location Type: Hybrid

Location: Makati City • Philippines

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Job Level

Senior

About the role

  • Respond to customer inquiries via chat, email, and phone, providing accurate information in a timely and professional manner.
  • Handle basic technical or account-related concerns and escalate complex issues as needed.
  • Ensure a positive customer experience in every interaction, maintaining professionalism and empathy.
  • Reach out to old but qualified developer leads to gauge their current availability, interest, and fit for new or open project roles.
  • Collaborate with team leads or account managers to ensure aligned follow-ups and developer matching.
  • Maintain accurate and timely records of customer and lead interactions.
  • Follow internal protocols for lead screening, data privacy, and communication standards.
  • Coordinate with other departments such as Sales, Project Coordination, or Technical Support as needed.
  • Assist with ad hoc administrative or project-based tasks to support team efficiency.

Requirements

  • At least 1–2 years of experience in customer service, client relations, or a related field (BPO or tech support background is a plus).
  • Strong English communication skills—both verbal and written.
  • Experience in lead handling or outreach is a plus.
  • Comfortable making outbound calls and handling follow-ups with professionalism.
  • Experience supporting developers, freelancers, or project-based talent is an advantage.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceclient relationscommunicationprofessionalismempathylead handlingoutbound callsfollow-upsteam collaborationadministrative support