Customer Service Representative – Lead Qualification

Lamudi

Customer Service Representative supporting inquiries and lead engagement for dynamic projects. Ideal for someone with strong English skills and a proactive mindset in customer service.

Posted 4/15/2026full-timeMakati City • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via chat, email, and phone, providing accurate information in a timely and professional manner.
Handle basic technical or account-related concerns and escalate complex issues as needed.
Ensure a positive customer experience in every interaction, maintaining professionalism and empathy.
Reach out to old but qualified developer leads to gauge their current availability, interest, and fit for new or open project roles.
Collaborate with team leads or account managers to ensure aligned follow-ups and developer matching.
Maintain accurate and timely records of customer and lead interactions.
Follow internal protocols for lead screening, data privacy, and communication standards.
Coordinate with other departments such as Sales, Project Coordination, or Technical Support as needed.
Assist with ad hoc administrative or project-based tasks to support team efficiency.

Requirements

What you’ll need

At least 1–2 years of experience in customer service, client relations, or a related field (BPO or tech support background is a plus).
Strong English communication skills—both verbal and written.
Experience in lead handling or outreach is a plus.
Comfortable making outbound calls and handling follow-ups with professionalism.
Experience supporting developers, freelancers, or project-based talent is an advantage.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Lamudi Website LinkedIn All Job Openings 201 - 500 employees Founded 2013 🏠 Real Estate 🏪 Marketplace Real Estate
Marketplace Lamudi is an online real estate platform that helps users find the best real estate offers worldwide. The platform allows users to search for properties across various countries, with features to filter and find properties quickly. Lamudi provides the ability to upload and manage property listings easily, enabling sellers and landlords to reach millions of potential buyers and renters. Users can directly contact top agents in their local area for comprehensive insights into available properties. Lamudi's services make buying, selling, and renting properties more efficient and accessible worldwide. Customer Service Representative – Lead Qualification 🔥 51 minutes ago 🏢🏡 Makati City – Hybrid ⏰ Full Time 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Respond to customer inquiries via chat, email, and phone, providing accurate information in a timely and professional manner.
Handle basic technical or account-related concerns and escalate complex issues as needed.
Ensure a positive customer experience in every interaction, maintaining professionalism and empathy.
Reach out to old but qualified developer leads to gauge their current availability, interest, and fit for new or open project roles.
Collaborate with team leads or account managers to ensure aligned follow-ups and developer matching.
Maintain accurate and timely records of customer and lead interactions.
Follow internal protocols for lead screening, data privacy, and communication standards.
Coordinate with other departments such as Sales, Project Coordination, or Technical Support as needed.
Assist with ad hoc administrative or project-based tasks to support team efficiency. 🎯 Requirements
At least 1–2 years of experience in customer service, client relations, or a related field (BPO or tech support background is a plus).
Strong English communication skills—both verbal and written.
Experience in lead handling or outreach is a plus.
Comfortable making outbound calls and handling follow-ups with professionalism.
Experience supporting developers, freelancers, or project-based talent is an advantage. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience Manager 🕒 February 3 RISE - Internet Service Provider in the Philippines 51 - 200 📡 Telecommunications 👥 B2C 🏢 Enterprise Website LinkedIn All Job Openings CX Manager designing and rolling out NPS programs for B2B telecommunications. Collaborating across departments to enhance customer experiences through actionable feedback and improvement plans. 🏢🏡 Makati City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Operations Lead 🕒 November 21, 2025 RISE - Internet Service Provider in the Philippines 51 - 200 📡 Telecommunications 👥 B2C 🏢 Enterprise Website LinkedIn All Job Openings 🏢🏡 Makati City – Hybrid ⏰ Full Time 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

customer serviceclient relationscommunicationprofessionalismempathylead handlingoutbound callsfollow-upsteam collaborationadministrative support