Lamb Weston

Customer Success Manager

Lamb Weston

full-time

Posted on:

Location Type: Remote

Location: Idaho • United States

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Salary

💰 $101,730 - $152,600 per year

About the role

  • Managing a team of Customer Success Representatives, overseeing the team strategy and roadmap.
  • Partnering with the sales team on team selling.
  • Supporting team selling and the sales team by focusing on building relationships with potential customer targets.
  • Answering customer questions and being product experts.
  • Retention and loyalty tactics with current customers.
  • Ensuring seamless Team Selling Engagement with Sales Team.
  • Developing, directly managing and coaching team of Customer Success Reps by initiating objectives, setting priorities and evaluating performance.
  • Interfacing closely with Category Leadership and Category Execution on Initiative development and tracking, reporting, etc. of customer journey and lead management process.
  • Maintain an active and healthy pipeline.
  • Lead and support data cleanliness with Customer Success Reps and provide thought leadership for team selling data cleanliness.

Requirements

  • Bachelor’s in Sales, Business Administration, or related field degree preferred.
  • 5 + years of sales experience, management experience preferred.
  • Food service and customer service experience preferred.
  • Strong customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products.
  • Ability to lead and develop a team and hold them accountable to deliver results.
  • Ability to process multiple issues simultaneously, driving them to successful resolution.
  • Ability to use a variety of computer technologies and tools including, Microsoft Suite, with CRM use (Salesforce).
  • Strong written and verbal skills and ability to negotiate.
  • Ability to read, write and speak in English required.
  • Bilingual/Multilingual skills desirable.
  • Strong business management skills, including financial management skills and a strategic mindset.
Benefits
  • Health Insurance Benefits - Medical, Dental, Vision
  • Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
  • Well-being programs including companywide events and a wellness incentive program
  • Paid Time Off
  • Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts
  • Life and Accident insurance
  • Family-Friendly Employee events
  • Employee Assistance Program services – mental health and other concierge type services
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencemanagement experiencecustomer service experiencefinancial management skillsstrategic mindset
Soft Skills
customer service orientationinfluencepersuasionteam leadershipaccountabilityproblem-solvingnegotiationwritten communicationverbal communication