Architect

• Enable Lakeside Software Partners to deliver value to their customers through the SysTrack platform, resulting in continued annual reoccurring revenue (ARR) attainment
• Train and educate our Partners' Centre of Excellence by leveraging a proactive agenda including the value and Velocity blueprints where applicable to the Partner offering and assisting in ensuring that the blueprints and value are received by Partner Clients
• Partner enablement in the planning, and design of SysTrack architecture, and assisting partners with the implementation and operations of SysTrack for their customers
• Coordinate with the customer and internal Lakeside team around Implementation, Testing and Deployment sign-off
• Coordinate with the Network team, AD team, SCCM team, Security and Wintel teams to address project dependencies
• Strong working knowledge of EUC tools and correct approaches to handle them for enterprise customers
• Ability to analyse and assess SysTrack environments, providing education to Partners to drive actionable insights and provide value or ROI use cases
• Consult with Partners on maintaining SysTrack environments for compliance through agent connectivity, platform stability and product upgrades
• Partner with SI’s and MSP’s and collaborate on internal process improvement initiatives
• Prior experience developing collateral, knowledge articles, and process flows based on client needs and partnering with an operations team to provide sophisticated content
• Maintain a degree of awareness about product innovations and development for SysTrack and other EUC tools
• Host enablement sessions and participate in touch points, planning, and review sessions
• Help the Partner to navigate through various stages on SysTrack maturity model

Partner Delivery Architect

Software Application Architect

Field Architect

Scheduling Specialist

IT Data Flow & Integration Architect

IT Data Flow and Integration Architect