ICT Support Analyst

Lake Champlain Chamber

ICT Support Analyst providing frontline technical support for Lancashire County Council and partner organisations. Troubleshooting devices, software and digital systems across a customer-focused hybrid service.

Posted 8/12/2026full-timePreston • 🇬🇧 United KingdomMid-LevelSenior💰 £25,949 - £25,989 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting hardware and software issues, while providing excellent customer service in a digital environment. Familiar with ITIL principles and digital security practices, ensuring compliance with organizational standards.

Highest-signal resume keywords

Technical SupportTroubleshootingITIL PrinciplesDigital Security PrinciplesCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware SupportSoftware SupportDevice ConfigurationIncident ManagementService Request ManagementProblem ManagementChange ManagementDigital Systems MaintenanceTechnical Issue ResolutionEnd User Support

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsProblem-Solving AbilitiesPositive Attitude

Industry Keywords

IT Service ManagementDigital ServicesICT EnvironmentService ImprovementsContinuous Learning

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide technical support through digital, email, telephone and face-to-face channels
Diagnose and resolve hardware, software and device-related issues
Log, track and manage incidents and service requests using IT Service Management processes
Set up and configure devices and software according to council standards and security requirements
Support the maintenance and smooth running of digital systems
Investigate and resolve technical issues with Digital Services colleagues
Follow ITIL-based Incident, Problem and Change Management processes
Provide a professional, responsive and customer-focused service
Escalate complex technical issues to senior analysts
Contribute to service improvements and continuous learning

Requirements

What you’ll need

Excellent customer service skills and a positive attitude
Interest in technology
Good communication and interpersonal skills
Strong troubleshooting and problem-solving abilities
Ability to manage and prioritise a varied workload
Organised and methodical approach to work
Ability to work independently and as part of a team
Experience or understanding of supporting end users in a digital or ICT environment
Willingness to learn and develop new technical skills
Understanding of digital security principles and good IT practices
Experience configuring and supporting devices, software and digital systems would be advantageous
Awareness of ITIL principles or service management practices would be desirable
Legally entitled to work in the UK

Benefits

Comp & perks

Hybrid working combining office and home working
Broad exposure to a wide range of technologies and business systems
Support from experienced colleagues to develop technical skills and knowledge
Lancashire County Council benefits package