LAH Property Marketing

Operations

• support day-to-day operations across LAH front of house sites
• help ensure service delivery is consistent, professional and aligned with LAH standards
• act as a key point of contact for site queries, issues and follow-up actions
• support Front of House teams with standards, training, induction and day-to-day guidance
• liaise professionally with clients, building management teams and site stakeholders
• attend client meetings where required and follow through agreed actions
• work with the Regional Manager, Recruitment Department and Cover Department on staffing, onboarding and operational resource requirements
• support health, safety and compliance activity, including site documentation, audits and risk assessment actions
• help identify opportunities to improve service standards, site experience and operational consistency
• maintain clear records of site visits, actions, follow-up points and relevant staff matters
• escalate appropriately to the Regional Manager, Regional Director or HR where required
• Flexibility to step in and provide last minute cover in buildings (as and when needed)

Operations Manager