Customer Service Representative – Admin Assistant
Lago
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Salary
💰 $8 - $10 per hour
About the role
- Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information.
- Process orders, returns, and refunds in accordance with company policies.
- Assist in maintaining customer records and databases to ensure accurate and up-to-date information.
- Coordinate with different departments to resolve customer issues and inquiries effectively.
- Perform administrative tasks such as scheduling appointments, data entry, and document preparation.
- Support the management team in preparing reports and analyzing customer feedback.
Requirements
- 3+ years of experience in customer service, administrative support, or related roles.
- Strong written and verbal communication skills in English.
- High attention to detail and the ability to manage multiple tasks simultaneously.
- Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools.
- Reliable internet connection and a quiet work environment suitable for remote work.
Benefits
- Remote Work: Work from anywhere—our team is global, and we value work-life balance.
- Growth Opportunities: As a key player you'll have the chance to shape your role and grow with us.
- Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydocument preparationorder processingreturns processingrefund processing
Soft Skills
communication skillsattention to detailmultitaskingcustomer serviceproblem-solving