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IT Support, System Administration – Permanent, Full-Time
Labor Dr. Scheller GmbHIT Support / System Administration providing support for internal departments at GLP medical services GmbH. Responsibilities include system operation, incident management, and IT security collaboration.
Tech Stack
Tools & technologiesCitrix
About the role
Key responsibilities & impact- IT support & customer service: Point of contact for our internal departments by phone, email and remote access in daily operations.
- System operation & IMAC: Operation, maintenance and execution of install, move, add and change (IMAC) tasks for IT systems and endpoints.
- Server, client & Citrix environment: Installation, operation and maintenance of Microsoft server and client systems as well as Citrix solutions.
- Incident & problem management: Analysis, documentation and long-term resolution of incidents in the ticketing system.
- Monitoring & operational reliability: Monitoring IT systems to ensure stable and smooth operation.
- IT security, projects & collaboration: Participation in security measures and IT projects, and close cooperation with colleagues, customers and service providers.
Requirements
What you’ll need- Completed IT vocational training or a degree in IT with at least three years of experience in a comparable role.
- Practical experience in incident and request management and a proactive approach to analyzing and resolving incidents and requests.
- Confident use of modern collaboration tools such as Microsoft Teams, and very good written and spoken German.
- Structured, reliable and solution-oriented working style with a high degree of personal responsibility — even under heavy ticket volumes.
- Independent, proactive work planning and close, cooperative collaboration with team leadership, end users and IT departments.
- Creative identification and contribution of improvement potentials, e.g. through standardization or reduction of recurring incidents.
Benefits
Comp & perks- On-site staff restaurant offering subsidized, high-quality meals (breakfast, lunch, snacks).
- Subsidy for the Deutschlandticket.
- Shuttle service between the laboratory and Harburg S-Bahn station.
- Employee parking.
- Bicycle or e-bike leasing via JobRad.
- Capital-forming benefits (Vermögenswirksame Leistungen).
- Employee discounts & corporate benefits with over 400 partner companies.
- 30 days of vacation (full-time) plus various additional leave days.
- Subsidy for health-oriented fitness classes and on-site mobile massage.
- Anonymized blood screening once per year.
- Free mental health coaching with the Fürstenberg Institute.
- Company events such as summer and winter parties and department-level Christmas celebrations.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportcustomer servicesystem operationIMACMicrosoft serverclient systemsCitrix solutionsincident managementproblem managementIT security
Soft Skills
proactive approachstructured working stylereliable working stylesolution-orientedpersonal responsibilityindependent work planningcooperative collaborationcreative identificationcontribution of improvement potentials
Certifications
IT vocational trainingdegree in IT