Process Improvement Analyst

LaBella Associates

Process Improvement Analyst enhancing business processes through documentation and value stream mapping in operations. Collaboration with cross-functional teams to optimize operations and support ISO compliance.

Posted 5/13/2026full-timeRochester • New York • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct value stream mapping exercises to identify inefficiencies, bottlenecks, and waste in processes across the business.
Partner with stakeholders to analyse current processes and recommend improvements, aligning with technology solutions where possible.
Support implementation of process improvements and track outcomes.
Contribute to continuous improvement initiatives across the organization.
Develop, document, and maintain standard operating procedures (SOPs) and process documentation across operations and project delivery.
Translate complex workflows into clear, structured, and user-friendly documentation.
Ensure consistency in documentation format, versioning, and accessibility.
Collaborate with stakeholders to capture current state and future state processes.
Develop and maintain standardized project management templates, tools, and documentation.
Ensure templates align with operational needs and promote consistency across teams.
Continuously refine based on feedback and evolving business requirements.
Make use of corporate AI tools to streamline documentation best practices for project teams.
Support and maintain document control systems in alignment with ISO Standards, including ISO 27001 (Information Security).
Manage document lifecycle processes including version control, approvals, distribution, and archiving.
Ensure documentation is compliant with internal policies, client contractual agreements, regulatory and external certification requirements.
Work closely with Operations and cross-functional teams to gather requirements and document processes.
Operate as a central resource for process documentation and document control practices.
Manage multiple documentation and process improvement initiatives simultaneously.
Maintain a high level of accuracy, organization, and attention to detail.

Requirements

What you’ll need

2–5 years of experience in process documentation, document control, or operations support roles.
Strong experience developing SOPs, workflows, and process documentation.
Excellent knowledge of Microsoft Visio or similar process mapping and diagramming tools.
Familiarity with ISO 9001 and/or ISO 27001 standards and principles.
Experience with document control systems and version management practices.
Ability to perform value stream mapping and analyze business processes.
Strong organizational skills with high attention to detail.
Excellent written and verbal communication skills.
Ability to work independently and manage multiple priorities.
Experience supporting ISO audits or certification processes (preferred).
Familiarity with process improvement methodologies (Lean, Six Sigma, etc.) (preferred).
Experience developing project management templates or operational tools (preferred).
Bachelor’s degree in Business, Operations Management, or a related field (preferred).

Benefits

Comp & perks

Flexible Work Schedule
Health/Dental Insurance
401k Plan with Employer Match
Paid Parental Leave
Short & Long Term Disability
Profit Sharing
Paid Time Off
Leadership Development Program
Fitness Reimbursement
Tuition Reimbursement
Referral Bonus Program
Wellness Program
Team Building Events
Community Service Events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process documentationdocument controlSOP developmentvalue stream mappingprocess mappingversion managementprocess improvement methodologiesproject management templatesISO 9001ISO 27001

Soft Skills

organizational skillsattention to detailwritten communicationverbal communicationindependencemulti-priority management

Certifications

Bachelor’s degree in BusinessBachelor’s degree in Operations Management