Customer Service Support Representative

Labcorp

Customer Service Representative handling inquiries for Labcorp through various communication channels. Resolving customer issues and ensuring satisfaction while working remotely from the U.S.

Posted 7/30/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating with clients and providing accurate information regarding Labcorp's products and services. Proficient in managing customer inquiries and maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

Customer Service ExperienceBilingual In SpanishProficient With Microsoft OfficeExperience With Salesforce.comLaboratory Information Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceDatabase ResearchTest Result NotificationMedical Record ManagementCRM Data Maintenance

Soft Skills

Strong Communication SkillsCourteous InteractionProblem-Solving

Tools & Technologies

Microsoft OfficeSalesforce.comLaboratory Information Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA ComplianceCustomer SatisfactionInbound CallsOutbound CallsCustomer Education

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

What you’ll need

High School Diploma or GED
3 months or more of customer service experience
Bilingual in Spanish
Proficient with Microsoft Office programs
Experience with Salesforce.com and/or Laboratory Information Systems
Strong communication skills; both written and verbal
Ability to handle the physical requirements of the position
Flexibility to work overtime or other shifts depending on business needs

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO)
Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan