Customer Service Support Representative

Labcorp

Customer Service Representative assisting Labcorp customers with inquiries and support remotely. Engaging with patients and customers for a positive experience in healthcare services.

Posted 7/29/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and resolve inquiries in a professional manner. Proficient in managing customer relationships and ensuring compliance with HIPAA regulations while maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceBilingual In SpanishProficient With Microsoft OfficeExperience With Salesforce.comHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementData MaintenanceTest Result NotificationAdministrative SupportDatabase Research

Soft Skills

Attention To DetailMultitaskingTeam CollaborationIndependent WorkProfessional Communication

Tools & Technologies

Salesforce.comLaboratory Information SystemsMicrosoft Office

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree

Industry Keywords

HIPAA ComplianceContact CenterCall CenterHealthcare

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

What you’ll need

High School Diploma or GED
3 months or more of customer service experience
Associate's degree (preferred)
3 months or more of contact center or call center environment (preferred)
3 months or more of healthcare industry experience, such as a physician's office or a hospital (preferred)
Bilingual in Spanish (preferred)
Proficient with Microsoft Office programs (preferred)
Experience with Salesforce.com and/or Laboratory Information Systems (preferred)
Ability to work independently and within a team environment
High level of attention to detail with the ability to prioritize and multitask
Ability to work in a fast paced production environment and meet established turn-around times

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan