RCM Customer Service Support Representative, 10am-7pm EST

Labcorp

Customer Service Support Representative handling patient inquiries in the healthcare sector. Engaging with patients and resolving billing questions over the phone.

Posted 7/28/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and patient billing processes, with a strong focus on attention to detail and organizational skills. Capable of navigating multiple computer applications efficiently while managing high call volumes.

Highest-signal resume keywords

Customer Service ExperienceHigh Volume Call Center ExperienceMedical BillingInsurance ClaimsAlpha-Numeric Data Entry Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient BillingMedical BillingInsurance ClaimsAlpha-Numeric Data EntryProficiency Navigating Computer Screens

Soft Skills

Attention To DetailExcellent Communication SkillsOrganizational SkillsAbility To Work In Fast-Paced EnvironmentEnergetic Customer Service

Certifications & Qualifications

High School DiplomaGED Equivalent

About the role

Key responsibilities & impact

Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers
Initiate payment plans for patients for outstanding balances
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program

Requirements

What you’ll need

High School Diploma or GED equivalent
1 year or more customer service experience
1 year or more high volume call center experience (preferred)
1 year or more medical billing, insurance claims, and explanation of benefits (preferred)
1 year or more patient billing (preferred)
Attention to detail and focused
Ability to work and learn in a fast-paced environment
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent communication skills
Energetic, passionate customer service

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO)
Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan