Strategic Account Manager, Client Success

Labcorp

Strategic Account Manager managing key healthcare accounts for Labcorp | Invitae and ensuring client success and satisfaction. Collaborating with sales and medical teams while optimizing account strategies for growth.

Posted 6/26/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
Build and maintain lasting professional relationships with Labcorp | Invitae’s clients
Partner with Sales in proactive key account management
Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention
Support onboarding key accounts and lead generation
Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies
Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed
Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering
Develop planning and solutions based on specific challenges involved.

Requirements

What you’ll need

Associate's Degree
2 or more years of experience in account management or client services role with healthcare providers
Proficiency using Salesforce
Power Point
Microsoft
Experience working in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences, or biotech
Excellent written and verbal presentation skills
Engaging interpersonal skills with ability to develop relationships with a broad range of stakeholders
10-20% travel to conferences, client meetings, benefit fairs trainings etc.
Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue
Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members
Prior experience in client implementation
Presentation skills and business acumen with the ability to lead discussions
Experience running reports and analyzing data to support customer needs
Analytical and problem-solving skills to influence and obtain buy-in on recommendations

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementclient servicesclient implementationdata analysisupsellingmarketing campaignsKPI trackingSLA managementproject managementbusiness acumen

Soft Skills

interpersonal skillspresentation skillscommunication skillsrelationship buildingproblem-solvinganalytical skillstime managementcollaborationleadershipprioritization

Certifications

Associate's Degree