Strategic Account Manager, Client Success

Labcorp

Strategic Account Manager managing key accounts for Labcorp in Eastern US. Supporting account growth, client satisfaction, and collaboration with cross-functional teams.

Posted 6/26/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
Build and maintain lasting professional relationships with Labcorp | Invitae’s clients
Partner with Sales in proactive key account management
Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention
Support onboarding key accounts and lead generation
Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies
Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed
Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering
Develop planning and solutions based on specific challenges involved. May work with employers, brokers, channel partners and health plans in partnership to create strategies and plans

Requirements

What you’ll need

High school or equivalent
2 or more years of experience in account management or client services role with healthcare providers (i.e., physicians, genetic counselors, NPs, etc.)
Bachelor’s degree or comparable higher education (Preferred)
Experience working in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences, or biotech (Preferred)
A minimum of 10-20% travel to conferences, client meetings, benefit fairs trainings etc. (Preferred)
Prior experience in client implementation (Preferred)
Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue (Preferred)
Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members
Experience running reports and analyzing data to support customer needs
Analytical and problem-solving skills to influence and obtain buy-in on recommendations

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient servicesclient implementationdata analysisreportingupsellingmarketing campaignsstrategic account planningKPI trackingSLA management

Soft Skills

relationship buildingcollaborationproblem-solvinganalytical skillstime managementcommunicationprioritizationinfluencingpresentation skillsleadership