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Dispatcher
LabcorpDispatcher coordinating logistics for specimen pickups and deliveries in Seattle, WA for Labcorp, a leader in diagnostics and drug development. Ensuring productivity and meeting customer expectations in the role.
About the role
Key responsibilities & impact- Utilize route management software to schedule, coordinate and dispatch specimen pickups
- Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
- Responsible for specific service area to ensure best possible solutions for client
- Achieve location productivity and expense targets while meeting customer expectations
- Ensure a balance between customer response time, accuracy and cost/productivity targets
- Follow standard procedures for field requests for service and dispatching calls
- Problem solve and provide potential resolutions for any specimen related issue
- Utilize multiple databases to process requests and inquiries
- Performs a variety of administrative/clerical duties as needed
Requirements
What you’ll need- High School Diploma or equivalent
- 6 months or more previous driver/courier experience
- Strong computer skills
- Strong attention to detail and organizational skills
- Ability to problem solve customer issues
- Able to lift up to 50 lbs.
- Flexibility to work overtime as needed
- Exceptional customer service
- Strong communication skills; both written and verbal
- Ability to work independently or in a team environment
- Comfortable working under minimal supervision
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- accrue up to 18 days of Annual Leave per year
- Sick Leave (0.0333) hours of sick leave for each hour of work capped at 64 hours per year
- Tuition Reimbursement
- Employee Stock Purchase Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
route management softwaredatabase managementadministrative dutiesclerical duties
Soft Skills
attention to detailorganizational skillsproblem solvingcustomer servicecommunication skillsindependent workteamworkflexibility
Certifications
High School Diploma