Senior Payments Operations Specialist
Coterie
Global Study Operations Supervisor, SMART Database Loading
Labcorp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Realm
About the role
- Supervise the day-to-day operations of the assigned customer or functional team members
- Ensure appropriate resource allocation to successfully implement and execute project plans
- Manage workload balance within assigned teams and participate in resource management across global teams
- Ensure consistent implementation, use, and review of SOPs
- Coordinate and monitor progress to ensure the achievement of team goals
- Implement, monitor, and report performance metrics and take corrective action when appropriate
- Participate in departmental strategy execution and adhere to management communications, meetings and procedures
- Grow and develop your team including establishing performance objectives and completing performance evaluations
- Monitor and track resolution of all customer complaints, issues, and concerns related to the team’s responsibilities
- Ensure team delivers on customer commitments in accordance with World Class Project Management and Service Excellence
- Lead client relationship activities and proactively consult with customers regarding impact of their decisions
- Collaborate across CLS functions and Business Units to remove barriers and optimize client delivery
- Assist leadership in managing and supervising day-to-day operations and perform other duties as assigned
Requirements
- 3+ years of relevant experience
- At least 1 year of leadership experience
- Knowledge or experience in technical design and/or internal applications i.e. SMART, Study Definition, Zavacor
- Candidates with a technical mindset and experience using internal tools such as Realm SMART functions, Study Definition, and Zavacor are strongly preferred
- Excellent written, verbal, and interpersonal skills
- Strong planning, organizational, and problem-solving ability
- Proven record of driving continuous improvement
- Demonstrated high degree of initiative and ability to work collaboratively
- Demonstrated experience in team building, influencing, and conflict resolution
- Strong change management skills
- Minimum Required: High School Diploma
- Preferred: University Degree
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
- For Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours: eligible to participate in the 401(k) Plan only
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical designproject managementperformance metricsresource managementcontinuous improvementchange managementconflict resolutionteam buildingproblem-solvingplanning
Soft skills
leadershipinterpersonal skillscommunication skillsorganizational skillsinitiativecollaborationinfluencing
