Desktop Support Specialist III

Labcorp

Desktop Support Specialist III providing expert IT support for Labcorp's Specialty Lab Division in Calabasas, CA. Handling hardware/software issues, training end-users, and participating in IT projects.

Posted 6/17/2026full-timeCalabasas • California • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $45 per hourWebsite

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime.
Support IT needs for both local and remote offices, addressing IT-related challenges and ensuring consistent performance.
Participate in IT projects, including installations, upgrades, and system migrations, collaborating with IT teams and stakeholders.
Handle account creation, reactivations, terminations, and password resets for Esoterix’s Laboratory systems.
Perform regular hardware maintenance, upgrades, and troubleshooting to ensure optimal functionality.
Assist users with software-related problems, including installations, updates, and configuration adjustments.
Maintain detailed records of IT issues, solutions, and system configurations to facilitate efficient troubleshooting and knowledge sharing.
Ensure that IT systems and data are protected by following security best practices and helping to enforce security policies.
Provide training and guidance to end-users on IT tools and best practices.

Requirements

What you’ll need

Associates degree
5 or more years' related work experience in IT support, with a focus on hardware and software troubleshooting.
5 or more years' of Windows and IOS operating system experience
Proficiency in Active Directory account management.
Familiarity with healthcare systems is a plus.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Strong problem-solving skills and attention to detail.
IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hardware troubleshootingsoftware troubleshootingWindows operating systemiOS operating systemActive Directorysystem migrationsinstallationsupgradespassword resetsconfiguration adjustments

Soft Skills

communication skillsinterpersonal skillsproblem-solving skillsattention to detailindependent workteam collaborationtrainingguidance

Certifications

CompTIA A+Microsoft Certified IT Professional