IT Customer Service Specialist

Labcorp

IT Customer Service Specialist providing first-level technical support at Labcorp. Assisting users with system inquiries and troubleshooting technical issues during business hours.

Posted 6/17/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Provides first-level technical support to the company for user inquiries and system security.
Assists users with log-on problems, reinstating revoked security, and changes in access privileges.
Troubleshoots system errors and lockups, and answers how-to system security questions.
Routes second-level system questions to the appropriate individual/department.
Processes all mainframe security requests and purchase approval security requests.
Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.

Requirements

What you’ll need

HS Diploma
1 or more years' experience in IT Customer Service
1 or more years' customer support experience
1 or more years' experience with strong phone contact handling skills and active listening abilities

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportsystem securitytroubleshootingpassword resettingapplication supportmainframe securityuser access management

Soft Skills

customer serviceactive listeningphone contact handling

Certifications

HS Diploma