Director, Innovation and Process Improvement

Labcorp

Director, Innovation and Process Improvement leading RCM transformation initiatives for Labcorp. Collaborates with IT and leadership to drive operational excellence and innovation across healthcare operations.

Posted 6/12/2026full-timeBurlington • North Carolina • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

SQLVBA

About the role

Key responsibilities & impact

Lead RCM transformation initiatives across all domains, shaping future-state workflows and driving innovation
Collaborate with Corporate IT and senior leaders to align technology with business objectives
Apply AI-driven tools, predictive analytics, and automation to generate insights and support decision-making
Deliver executive-level presentations that clearly articulate problems, solutions, and strategic impact
Support organizational adoption of new processes through documentation, training, and stakeholder engagement
Make tactical decisions independently while escalating strategic risks to the Sr IT Director

Requirements

What you’ll need

Bachelor’s degree with 10 years or more progressive experience in a related field (process improvement, RCM, healthcare operations, IT workflow design, etc)
5 or more years of experience with RCM functional domains including patient access, billing, coding, denials management, or payer operations
5 or more years of experience leading enterprise or cross-functional transformation initiatives in matrixed environments
3 or more years of experience using data analytics and reporting tools such as SQL, VBA, Alteryx, or AI-based analytics platforms
3 or more years of experience implementing workflow automation or system integration solutions within healthcare or RCM environments
3 or more years of experience in Project Management Office (PMO), digital transformation, or enterprise innovation teams
3 or more years of experience designing workflow architecture and system integrations across enterprise platforms
Certifications such as Green Belt or Black Belt
Demonstrated understanding of healthcare reimbursement, payer policy trends, and regulatory frameworks (e.g., CMS, HIPAA)
Experience leading cross-functional transformation or modernization efforts in complex, matrixed environments
Exposure to Lean, Six Sigma, or continuous improvement methodologies
Strategic thinking and enterprise mindset
Executive presence and strong communication skills
Familiarity with AI, automation, and analytics concepts, with the ability to translate business needs into technology requirements
Workflow design and systems integration expertise
Data analysis and performance reporting (SQL, VBA, Alteryx, AI platforms)
Collaborative leadership and stakeholder engagement
Creative problem-solving and growth mindset
Demonstrated ability to create and deliver executive-level presentations on complex technical or strategic topics
Experience supporting change adoption, training, or stakeholder engagement during system or workflow rollouts
Strong track record of building relationships and influencing across operations, IT, finance, and leadership teams.

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

RCM transformationpredictive analyticsworkflow automationsystem integrationdata analyticsSQLVBAAlteryxworkflow architectureprocess improvement

Soft Skills

strategic thinkingexecutive presencestrong communicationcollaborative leadershipcreative problem-solvinggrowth mindsetstakeholder engagementtactical decision-makingtraining supportrelationship building

Certifications

Bachelor's degreeGreen BeltBlack Belt