Customer Service Support Representative

Labcorp

Remote Client Services Representative at Labcorp liaising with customers and resolving service inquiries. Requires customer service experience and ability for call management.

Posted 6/3/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $18 - $34 per hourWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

What you’ll need

High School Diploma or GED equivalent
3 months or more of experience in a customer service role
Current or prior Labcorp experience (preferred)
Associate’s degree or higher (preferred)
Bilingual in English and Spanish highly desirable
3 months or more of experience working in a call center environment (preferred)
3 months or more of experience in the healthcare industry (preferred)
Experience with Salesforce.com and/or Laboratory Information Systems (preferred)
Well-versed in applications like Microsoft Outlook, Excel, Word

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO)
Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencehealthcare experiencedatabase managementHIPAA complianceSalesforce.comLaboratory Information SystemsMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Soft Skills

communicationcustomer educationproblem-solvingcourtesyprofessionalisminquiryclarificationcustomer satisfactionadministrative supportteam collaboration

Certifications

High School DiplomaGEDAssociate’s degree