Bilingual Customer Service Support Representative, English/Spanish

Labcorp

Bilingual Customer Service Support Representative answering patient inquiries and initiating payment plans. Working in a team environment with performance goals within Labcorp's Revenue Cycle Management Division.

Posted 5/28/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $18 - $21 per hourWebsite

About the role

Key responsibilities & impact

Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
Initiate payment plans for patients for outstanding balances
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program

Requirements

What you’ll need

High School Diploma or GED equivalent
Bilingual English and Spanish
1 year or more customer service experience
1 year or more call center experience (preferred)
1 year or more medical billing, insurance claims, and explanation of benefits (EOB) (preferred)
1 year or more patient billing (preferred)

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO)
Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical billinginsurance claimsexplanation of benefitspatient billing

Soft Skills

customer servicecommunicationproblem-solvingperformance management

Certifications

High School DiplomaGED