Senior Program Manager, HR AI Product Experience

Labcorp

Senior Program Manager overseeing Labcorp’s AI assistant (DiNA) experience. Leading development, governance and cross-functional collaboration to support HR inquiries and processes.

Posted 5/15/2026full-timeDurham • North Carolina • 🇺🇸 United StatesSenior💰 $130,000 - $165,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the product manager for the DiNA assistant, leading ongoing development, feature enhancements, prioritization, and governance.
Own the content and skills roadmap for DiNA, partnering with COEs (Benefits, Talent, Rewards, Employee Relations, People Services, etc.) to bring new topics and capabilities into the assistant.
Manage day-to-day operations and intake for improvements, ensuring the backlog reflects business priorities.
Maintain and refine DiNA’s tone, behavior, accuracy, and inclusivity, especially for sensitive HR topics.
Act as the primary “bridge” between HR functional teams and the HR AI Tech leader, translating employee and manager needs into clear DiNA requirements.
Coordinate closely with the HR AI Tech team to ensure DiNA roadmap items are aligned with the broader IBM platform roadmap, without duplicating technical ownership.
Partner with HR Communications to ensure messaging, change management, and updates related to DiNA are effective and well-distributed.
Oversee all conversation design, content updates, and new skill deployment within DiNA.
Lead structured governance routines to ensure accuracy, compliance, and global alignment across all DiNA content.
Monitor DiNA’s performance using dashboards, analytics, and sentiment insights to identify friction, where users “get stuck,” and opportunities for improvement.
Track ROI and effectiveness, ensuring DiNA reduces manual HR work, decreases ticket volume, and improves employee/leader satisfaction.
Conduct ongoing testing, validation, and pilot execution for new skills or features.
Maintain AI governance standards in partnership with Legal, Privacy, Compliance, and the HR AI Tech team.

Requirements

What you’ll need

Bachelor's Degree
8 or more years in HR, HR Operations, Employee Experience, or related fields with a strong understanding of employee lifecycle processes and HR COE practices.
3 or more years’ experience with platforms like Workday, ServiceNow or WatsonX Orchestrate.
1 or more years’ experience with conversation or content design.
1 or more years’ experience owning or managing chatbots or digital employee experience platforms.
Experience managing cross-functional projects or product roadmaps.
Excellent communication, prioritization, and stakeholder management skills.
Experience in large, global organizations.
Knowledge of HR Service Delivery systems.
Comfort with Agile methodologies.

Benefits

Comp & perks

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

conversation designcontent designchatbot managementdigital employee experience platformsproject managementAgile methodologiesemployee lifecycle processesHR COE practicesanalyticsROI tracking

Soft Skills

communicationprioritizationstakeholder managementgovernancecollaborationchange managementproblem-solvingleadershiporganizational skillssensitivity to HR topics

Certifications

Bachelor's Degree