Clinical Software Success Manager

Labcorp

. Partner with sales to deliver clinical and technical demonstrations of Labcorp software products and provide ongoing guidance to internal teams and customers.

Posted 5/15/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with sales to deliver clinical and technical demonstrations of Labcorp software products and provide ongoing guidance to internal teams and customers.
Collaborate with sales and other internal stakeholders to define, document and refine clinical workflows, incorporating Labcorp software solutions and other support tools.
Monitor and analyze client metrics and feedback to identify optimization opportunities and maximize customer success with software and genomic testing solutions.
Capture, document and communicate client feedback to influence the release of enhancements and bug fixes.
Partner with Enterprise Project Managers to facilitate implementation/integration projects.
Lead customer onboarding and training to drive adoption and longterm success.
Partner with internal customer support and technical support teams to help resolve client escalations and be an active participant in special projects.
Present relevant client metrics and insights during customer business reviews with key stakeholders.

Requirements

What you’ll need

Bachelor’s Degree (BA/BS) OR Registered Nurse
3 years or more of experience in implementing, onboarding and supporting clinical decision solutions with clinics and health systems of all sizes
3 years or more of demonstrated success in account management, customer success management or other business to business relationship engagements
Working knowledge of clinical, research and/or electronic medical record workflow
3 years or more of experience managing multiple project timelines
Preferred Qualifications: Registered nurse, Board-certified genetic counselor or similar clinical position that requires navigating patient clinical IT system workflows on a daily basis
2 or more years of experience using Epic systems and clinical decision support tools in hereditary cancer
2 years or more of experience in clinical or translational research, preferably in a clinical genetics laboratory setting, or comparable combination of experience
1 year or more of project management experience
1 year or more of performing data analysis for healthcare or laboratory organizations

Benefits

Comp & perks

Medical, Dental, Vision, Life, STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

clinical decision solutionsaccount managementcustomer success managementproject managementdata analysisclinical workflowsgenomic testing solutionshereditary cancerclinical or translational researchEpic systems

Soft Skills

collaborationcommunicationproblem-solvingcustomer onboardingtrainingclient feedback documentationstakeholder engagementoptimizationleadershipadaptability

Certifications

Bachelor’s Degree (BA/BS)Registered NurseBoard-certified genetic counselor