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About the role
Key responsibilities & impact- Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Requirements
What you’ll need- High School Diploma or GED equivalent
- 1 year or more customer service experience
- 1 year or more call center experience (preferred)
- 1 year or more medical billing, insurance claims, and explanation of benefits (preferred)
- 1 year or more patient billing (preferred)
- Ability to work and learn in a fast-paced environment
- Attention to detail and focused
- Excellent organizational skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Energetic, passionate customer service
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billinginsurance claimsexplanation of benefitspatient billingalpha-numeric data entry
Soft Skills
customer serviceattention to detailorganizational skillscommunication skillsability to work in fast-paced environment
Certifications
High School DiplomaGED equivalent