Customer Service Support Rep

Labcorp

. Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails .

Posted 5/13/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $1,775 - $2,100 per hourWebsite

About the role

Key responsibilities & impact

Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Work in multiple databases to research complex issues and questions
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

What you’ll need

High School Diploma or GED equivalent
1 year or more customer service experience
Associates degree (preferred)
1 year or more experience in a contact center or call center (preferred)
1 year or more experience in the healthcare industry (preferred)
1 year or more bilingual English and Spanish (preferred)
Skilled in navigating multiple systems concurrently with strong computer competency
Typing proficiency of 35 WPM or higher
Ability to independently identify and take basic troubleshooting steps to resolve technical issues
Flexible and the ability to manage and adapt to changing priorities quickly
Strong verbal and written communication skills
Knowledge of Microsoft Office
Experience with Laboratory Information Systems
Well organized and good time management skills in a multi-tasking environment
Self-motivated; willing and able to learn and apply new processes, programs and information regularly
Critical thinking skills for analyzing complex information and resolving issues independently
Ability to take ownership and ensure resolution to completion
Ability to collaborate effectively within high-performing teams
Strong capacity for flexibility and responsiveness in managing changing workloads and priorities
Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication.

Benefits

Comp & perks

Medical, Dental, Vision, Life, STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceadministrative supportmedical record managementCRM data maintenancetyping proficiencytroubleshootingMicrosoft OfficeLaboratory Information Systemsbilingual English and Spanishcomputer competency

Soft Skills

communication skillstime managementorganizationflexibilitycritical thinkingself-motivationcollaborationadaptabilityprofessionalismcustomer satisfaction

Certifications

High School DiplomaGEDAssociates degree