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About the role
Key responsibilities & impact- Follow SOP’s to reduce aging AR >60‑day balances
- Outreach to customers by phone, email, and/or letters
- Handle sensitive information in a confidential manner
- Prepare updates on account resolution for various levels of leadership
- Document all activities and attempts to reduce balances
- Prepare placement packages for outside attorneys for possible litigation
- Communicate via telephone with operations management, physicians, attorneys, and internal customers
- Utilize tools to obtain improved billing information
- Perform research and evaluation of complex projects/assignments to identify and measure financial implications
- Analyze and determine areas for process improvement and education
Requirements
What you’ll need- High School Diploma or GED equivalent
- 1 year of relevant healthcare billing experience
- 1 year of experience in a call center, customer service, or collections environment
- Proficiency in Microsoft Office products, including but not limited to Excel
- Ability to compile and organize data
- Critical thinking skills and a basic understanding of medical and computer skills
- Ability to work independently and manage time effectively
- Dedicated, quiet workspace free from distractions
- Internet download speed of at least 50 Mbps (no satellite internet)
- Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported)
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO)
- Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare billingdata compilationprocess improvementfinancial analysisaccount resolutioncustomer outreachdocumentationresearch and evaluationconfidential information handlingcritical thinking
Soft Skills
communicationtime managementindependenceorganizationdedicationattention to detail
Certifications
High School DiplomaGED equivalent