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About the role
Key responsibilities & impact- Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
- Act as a liaison between the client and the Labcorp operations team in relation to client needs
- Provide ongoing service and problem resolution to customer base
- Ensure customer retention by providing superior customer service
- Recommend solutions that are client focused and persuasive
- Provide account management for client’s day-to-day operations
- Upsell current book of business to increase organic growth
- Work closely with senior sales representatives to grow book of business
- Continuously provide educational material to the client base
- Resolve any customer related issues in a timely manner
- Meet and exceed monthly retention and upsell goals on a regular basis
Requirements
What you’ll need- High School Diploma or equivalent
- Bachelor’s degree (preferred)
- 3 or more years of previous outside sales experience or account management
- Experience in the healthcare industry is a plus
- Superior customer service skills with the ability to build trust-based relationships
- Effective communication skills, both written and verbal
- Ability to deliver results in a fast-paced, competitive market
- Excellent time management and organizational skills
- Proficiency in Microsoft Office and Excel
- Valid driver’s license and clean driving record
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementsales experiencecustomer serviceupsellingproblem resolutioneducational material developmentretention strategiesresults delivery
Soft Skills
communication skillstime managementorganizational skillsrelationship buildingpersuasiveness
Certifications
High School DiplomaBachelor’s degree