Labcorp

IT Helpdesk, Call Center Agent

Labcorp

full-time

Posted on:

Location Type: Hybrid

Location: North Carolina • United States

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Salary

💰 $50,000 - $55,000 per year

About the role

  • Provides comprehensive helpdesk support through inbound and outbound customer calls
  • Troubleshooting and resolving issues
  • Managing tickets, escalating when necessary
  • Supporting LabCorp eProducts and enterprise applications
  • Maintaining customer access, ensuring timely response and follow‑up
  • Monitoring laboratory result delivery
  • Performing preventative maintenance
  • Works collaboratively with team members and supervisors while completing administrative and technical tasks as required

Requirements

  • Associates degree
  • 2 or more years of IT experience
  • 2 or more years of experience in an IT Call Center or IT helpdesk environment
  • Associate’s degree in Information Technology (Preferred)
  • 1 or more years of experience troubleshooting hardware, software and networking issues (Preferred)
  • 1 or more years of experience in the healthcare industry (Preferred)
  • A+ or Net+ certification (Preferred)
  • 1 or more years of experience with ticketing software (Preferred)
Benefits
  • Medical, Dental, Vision, Life, STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingresolving issuespreventative maintenanceticketing softwarehardware troubleshootingsoftware troubleshootingnetworking issues
Soft Skills
customer supportcollaborationcommunicationadministrative taskstechnical tasks
Certifications
A+ certificationNet+ certification