IT Helpdesk, Call Center Agent

Labcorp

Remote IT Helpdesk (Call Center Agent) providing comprehensive customer support through inbound and outbound calls while troubleshooting issues and supporting LabCorp eProducts.

Posted 4/17/2026full-timeNorth Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Provides comprehensive helpdesk support through inbound and outbound customer calls
Troubleshooting and resolving issues
Managing tickets, escalating when necessary
Supporting LabCorp eProducts and enterprise applications
Maintaining customer access, ensuring timely response and follow‑up
Monitoring laboratory result delivery
Performing preventative maintenance
Works collaboratively with team members and supervisors while completing administrative and technical tasks as required

Requirements

What you’ll need

Associates degree
2 or more years of IT experience
2 or more years of experience in an IT Call Center or IT helpdesk environment
Associate’s degree in Information Technology (Preferred)
1 or more years of experience troubleshooting hardware, software and networking issues (Preferred)
1 or more years of experience in the healthcare industry (Preferred)
A+ or Net+ certification (Preferred)
1 or more years of experience with ticketing software (Preferred)

Benefits

Comp & perks

Medical, Dental, Vision, Life, STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingresolving issuespreventative maintenanceticketing softwarehardware troubleshootingsoftware troubleshootingnetworking issues

Soft Skills

customer supportcollaborationcommunicationadministrative taskstechnical tasks

Certifications

A+ certificationNet+ certification