Labcorp

Credit & Collections Specialist I

Labcorp

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $18 - $19 per hour

Job Level

Junior

About the role

  • Follow SOP’s to reduce aging AR >60‑day balances
  • Outreach to customers by phone, email, and/or letters
  • Handle sensitive information in a confidential manner
  • Prepare updates on account resolution for various levels of leadership
  • Document all activities and attempts to reduce balances
  • Prepare placement packages for outside attorneys for possible litigation
  • Communicate via telephone with operations management, physicians, attorneys, and internal customers
  • Utilize tools to obtain improved billing information
  • Perform research and evaluation of complex projects/assignments to identify and measure financial implications
  • Analyze and determine areas for process improvement and education

Requirements

  • High School Diploma or GED or equivalent
  • Minimum 1 year of relevant work experience
  • Prior call center, customer service, collections, or healthcare billing‑related work experience (preferred)
  • Proficiency in Microsoft Office products, including but not limited to Excel
  • Ability to compile and organize data
  • Critical thinking skills and a basic understanding of medical and computer skills
  • Ability to work independently and manage time effectively
  • Dedicated, quiet workspace free from distractions
  • Internet download speed of at least 50 Mbps (no satellite internet)
  • Equipment must be connected via Ethernet (Wi‑Fi, mobile routers, or hotspots are not supported)
Benefits
  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingcollectionsdata compilationprocess improvementfinancial analysismedical knowledgecomputer skillsMicrosoft OfficeExcel
Soft Skills
critical thinkingtime managementindependencecommunicationconfidentiality
Certifications
High School DiplomaGED