IT Customer Service Specialist II
Labcorp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $26 per hour
Job Level
JuniorMid-Level
About the role
- Responsible for both inbound and outbound helpdesk phone calls from customers
- Install, test, configure, troubleshoot and repair hardware/software for desktop support
- Evaluate the nature of customer issues to determine the proper resolution
- Escalate calls to Field Technicians or Level 2 support as needed
- Document all calls in the ticketing system in an accurate and timely manner
- Provide support for both Labcorp’s eProducts and Enterprise software applications
- Setup, process and schedule eProduct requests received by Labcorp sales team
- Create and maintain customer’s online access including password resets, username maintenance, software training and software installation
- Respond to all customer inquiries within a timely manner
- Ensure follow-up and completion of all outstanding client issues
- Perform preventative maintenance and application updates as necessary
- Monitor and ensure delivery of laboratory results to the client base
- Work closely with teammates and direct supervisors to ensure completion of all job duties
- Perform administrative/clerical duties and technical tasks as needed
Requirements
- Previous experience in a Call Center environment is required
- Prior experience troubleshooting hardware, software, and networking issues
- Previous experience in a customer service position
- Strong communication skills: both written and verbal
- Ability to work independently or in a team environment
- Flexibility to work overtime as needed
- Associates degree within Information Technology or Computer Science
- IT Certifications such as A+ or Net+
- Experience in the healthcare industry
- Current or previous Labcorp experience
- Experience with ticketing software is a plus
- Candidates in Eastern Time given preference due to support hours
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO)
- Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinghardware supportsoftware supportnetworking issuespreventative maintenanceapplication updatesticketing system documentationcustomer inquiries resolutioneProduct requests processingsoftware installation
Soft skills
communication skillsteamworkindependenceflexibilitycustomer serviceproblem-solvingtime managementattention to detailfollow-upadministrative skills
Certifications
A+ certificationNet+ certificationAssociates degree in Information TechnologyAssociates degree in Computer Science