Customer Service Support Representative – Client
Labcorp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $21 per hour
Job Level
Junior
About the role
- Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
- Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
- Continuous evaluation of current policies and SOP’s and give recommendations for process improvements
- Handle sensitive information in a confidential manner
- Reading and understanding of explanation of benefits or correspondence
- Accurately document all accounts ensuring guidelines and regulations are followed
- Communicate via telephone with a physician, insurance company and patients
- Utilize tools to verify eligibility, claim status and/or to obtain better billing information
Requirements
- High School Diploma or equivalent required
- Minimum one year work experience required
- Previous call center and customer service experience strongly preferred
- Previous medical experience strongly preferred
- Strong phone and verbal communication skills along with active listening skills preferred
- Ability to meet deadlines and exercise critical thinking skills preferred
- REMOTE WORK: o Dedicated are to perform duties without interference; will be structured environment with destinated lunch and break scheduled.
- Ability to manage time and tasks independently while maintaining productivity
Benefits
- Work from home opportunity!
- Generous paid time off!
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call managementclaims processingdocumentationpolicy evaluationeligibility verificationbilling information retrieval
Soft skills
communicationactive listeningcritical thinkingtime managementindependenceproductivity
Certifications
High School Diploma