Labcorp

Strategic Account Manager, Client Success

Labcorp

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $75,000 - $90,000 per year

Job Level

JuniorMid-Level

About the role

  • Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
  • Build and maintain lasting professional relationships with Labcorp | Invitae’s clients
  • Partner with Sales in proactive key account management
  • Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention
  • Support onboarding key accounts and lead generation
  • Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies
  • Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed
  • Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
  • Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
  • Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
  • Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering
  • Develop planning and solutions based on specific challenges involved. May work with employers, brokers, channel partners and health plans in partnership to create strategies and plans

Requirements

  • Associate’s Degree from an accredited institution.
  • Minimum of 2-3 years of experience in account management or client services role with healthcare providers (i.e., physicians, genetic counselors, NPs, etc.)
  • Proficiency using Salesforce, Power Point, Microsoft
  • Experience working in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences, or biotech
  • Excellent written and verbal presentation skills
  • Engaging interpersonal skills with ability to develop relationships with a broad range of stakeholders
  • 10-20% travel to conferences, client meetings, benefit fairs trainings etc.
Benefits
  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementclient servicesdata-driven storytellingstrategic account planningKPI trackingSLA managementupsellingclient marketing campaignsimplementation process managementrevenue generation
Soft skills
relationship buildingcommunication skillspresentation skillsinterpersonal skillscollaborationproblem-solvingorganizational skillsengagementleadershipclient journey management
Certifications
Associate's DegreeHIPAA compliance training