Key Account Executive

Labcorp

Key Account Executive growing Labcorp’s Central Illinois diagnostic services business. Managing healthcare-provider accounts, retention, upselling, and new business across the territory.

Posted 9/11/2026full-timeSpringfield • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer retention strategies, with a strong focus on delivering superior customer service and effective communication. Proven ability to upsell and grow a book of business in a competitive healthcare market.

Highest-signal resume keywords

Account ManagementCustomer ServiceOutside Sales ExperienceHealthcare Industry ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales ExperienceCustomer RetentionUpsellingProblem ResolutionTime ManagementOrganizational Skills

Soft Skills

Effective CommunicationRelationship BuildingPersuasive Skills

Tools & Technologies

Microsoft OfficeExcel

Certifications & Qualifications

High School DiplomaValid Driver’s License

Industry Keywords

Healthcare IndustryClient LiaisonCustomer BaseOrganic Growth

About the role

Key responsibilities & impact

Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
Act as a liaison between the client and the Labcorp operations team in relation to client needs
Provide ongoing service and problem resolution to customer base
Ensure customer retention by providing superior customer service
Recommend solutions that are client focused and persuasive
Provide account management for client’s day-to-day operations
Upsell current book of business to increase organic growth
Work closely with senior sales representatives to grow book of business
Continuously provide educational material to the client base
Resolve customer-related issues in a timely manner
Meet and exceed monthly retention and upsell goals
Travel up to 25%

Requirements

What you’ll need

High School Diploma
2 or more years of previous outside sales experience or account management
Proven success managing a book of business
Experience in the healthcare industry is a plus
Superior customer service skills with the ability to build trust-based relationships
Effective communication skills, both written and verbal
Ability to deliver results in a fast-paced, competitive market
Excellent time management and organizational skills
Proficiency in Microsoft Office and Excel
Ability to travel overnight as needed
Valid driver’s license and clean driving record
Ideal candidate should reside in Central, Illinois: Springfield, Champaign, Danville or surrounding areas within assigned territory
Bachelor’s degree preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Commissions under the applicable variable compensation plan