Operations

• Leads a global team of senior level platform engineers
• Manages day-to-day ITSM incidents, requests and escalations
• Administers enterprise support tools and platforms
• Attends and conducts meetings with the business and IT teams
• Produces ad hoc reports using PowerBI and other industry standard platforms
• Tracks time and attendance of team members
• Conducts regular 1:1 meeting with team members
• Leads periodic (monthly and yearly) performance appraisals and development discussions

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