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About the role
- Conduct structured stakeholder interviews and workshops.
- Analyse end-to-end business processes across departments.
- Identify bottlenecks, redundancies, risks, and inefficiencies.
- Define measurable improvement opportunities.
- Develop AS-IS and TO-BE process models.
- Re-engineer workflows to improve efficiency, scalability, and transparency.
- Standardise processes across teams where applicable.
- Define process KPIs and monitoring mechanisms.
- Identify automation opportunities within existing workflows.
- Collaborate with technical teams to implement system-based improvements.
- Prepare functional requirements for automation initiatives.
- Support rollout of new or updated processes.
- Develop process documentation, SOPs, and guidelines.
- Conduct training sessions and knowledge transfer activities.
- Monitor adoption and adjust processes based on feedback.
- Work closely with the operations teams.
Requirements
- 2+ years of experience in business process analysis, business analysis or operational optimisation.
- Strong knowledge of process mapping methodologies (AS-IS / TO-BE).
- Experience in process re-engineering and standardisation.
- Ability to independently structure and lead analysis initiatives.
- Experience preparing functional requirements for automation.
- Strong analytical thinking and problem-solving skills.
- Excellent stakeholder communication and facilitation skills.
- Data analysis skills (Excel, SQL, BI tools).
- Experience working with automation tools or system integrations.
- No code/Low code applications.
- Experience collaborating with technical teams on system implementations, integrations, and process automation initiatives.
- Change management experience.
- Experience in cross-department transformation initiatives.
Benefits
- Flexible full-time. We focus on results, not hours worked: manage your own time, stay connected with the team, and meet deadlines.
- Remote, onsite, or hybrid – it’s up to you! Our modern workspace in Kyiv is fully equipped with everything you need.
- Access to all Laba Group courses for you and your family.
- Compensation for external training, sports, and mental and physical health, helping you stay balanced and prioritize your well-being.
- Unlimited vacation after 6 months of working with us. Plan according to your needs and adjust based on workload intensity and generous sick leave, because rest is essential for your health.
- We create a supportive environment where facing challenges and making mistakes isn’t scary. A place to find like-minded people and become part of a larger community. A service that truly puts the client first.
- We champion a proactive mindset, bold ideas, and a willingness to embrace change. Laba isn’t about going with the flow — it’s about pushing the world forward.
- We provide only up-to-date insights from market experts—knowledge that can be immediately applied in practice, transforming workflows even during the learning process. Our products are designed for decisive action in business and careers.
- No micromanagement or unnecessary bureaucracy: directly impact the product and see the results of your work quickly.
- A socially responsible environment: we regularly launch charity projects and fundraisers to support Ukraine and its defense forces.
- Vertical and horizontal growth: 83% of our Heads of Departments and Team Leaders have been promoted internally.
- Our recruitment process is transparent and straightforward.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process analysisprocess mapping methodologiesprocess re-engineeringstandardisationfunctional requirements preparationdata analysisautomation toolssystem integrationsno code applicationslow code applications
Soft Skills
analytical thinkingproblem-solvingstakeholder communicationfacilitationindependent initiative structuringcollaborationchange managementtrainingknowledge transferfeedback adjustment