Design Sales Specialist

La-Z-Boy Incorporated

Design Sales Specialist selling La-Z-Boy furniture, accessories, and home design services across Chicago-area stores. Conducting consultations, closing sales, and supporting showroom operations.

Posted 8/12/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales abilities through effective customer relationship management, persuasive communication, and a thorough understanding of product lines. Proficient in executing sales processes and providing exceptional customer service to enhance overall customer experiences.

Highest-signal resume keywords

Sales ExperienceCustomer Relationship ManagementPersuasion And Negotiation SkillsMicrosoft Office ProficiencyTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process ExecutionProduct KnowledgeOrder ManagementTime ManagementCustomer Service

Soft Skills

Excellent CommunicationOrganizational SkillsInterpersonal SkillsAttention To DetailInitiative

Tools & Technologies

PodiumOn-Point SystemMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Industry Keywords

Furniture SalesDesign ProgramCustomer SatisfactionHome ConsultationsVisual Merchandising

About the role

Key responsibilities & impact

Sell furniture, accessories, and services to contribute to store sales goals
Promote the Design program and assist the Designer in achieving sales goals
Execute the La-Z-Boy selling process and provide favorable customer experiences
Develop customer relationships through needs discovery, customized portfolio presentations, objection handling, closing, follow-up, and after-sale service
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain knowledge of existing and new product lines
Schedule professional home consultations and present customized room designs
Recommend sample fabrics, furniture, tables, accessories, and professional installation services
Execute and champion the established Design process
Provide customer service and ensure informative, positive customer experiences
Use Podium for customer satisfaction and follow-up
Respond to incoming phone calls and emails
Handle customer issues and complaints and provide appropriate solutions
Maintain positive relationships with store employees
Help train, coach, and develop new peers on product knowledge and selling skills
Maintain the store’s visual appearance, displays, product tagging, catalogs, fabrics, floor moves, and cleanliness
Complete order information, collect deposits and fees, maintain customer records, and research payments and deliveries
Complete daily On-Point system logs
Schedule customer deliveries
Open and close the store

Requirements

What you’ll need

High school diploma or equivalent
Previous selling experience and ability to close a sale strongly preferred
Excellent communication, customer service, and organizational skills
Strong interpersonal skills to communicate effectively, build rapport, and positively influence
Demonstrated persuasion and negotiation skills
Ability to manage time and conflicting priorities effectively
Ability to work effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs
Ability to work evenings, weekends, and holidays as required
Initiative to meet assigned goals, missions, and objectives
Strong attention to detail
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint
Ability to lift and/or carry up to 50 pounds
Ability to stand for long periods of time
Ability to pass a background and drug screen
Bachelor’s degree in Business or a related field preferred

Benefits

Comp & perks

Training pay of $15–$20 per hour for 2–6 weeks
Uncapped commission: 3% on La-Z-Boy Design Sales and 2% on other sales
Quarterly bonus opportunity of $1,500 based on defined individual sales goals
Medical insurance
Vision insurance
Dental insurance
Basic life insurance
401(k) retirement plan with company match of up to 6%
9–11 paid holidays each year
Two weeks’ prorated vacation as a new hire
Personal time for non-exempt employees or state-mandated sick time
Equal opportunity workplace
Reasonable accommodations for qualified individuals with disabilities