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About the role
Key responsibilities & impact- Attend to customers via WhatsApp dedicated to sales, actively engaging clients with a focus on conversion;
- Assist customers who have difficulty making purchases on the brands' online store;
- Monitor orders placed using boleto payment method to prevent potential cancellations due to non-payment;
- Inform key customers when there are updates or news from the brand;
- Monitor site promotions;
- Conduct post-sales follow-up;
- Record all customer interactions;
- Provide an excellent shopping experience for the brand's customers;
- Proactively seek solutions for customers' needs.
Requirements
What you’ll need- Bachelor's degree completed or in progress in Commercial Management, Business Administration, Fashion, or related fields;
- Knowledge and experience in sales;
- Good verbal and written communication skills.
Benefits
Comp & perks- 🦷 Dental plan (after probation);
- 👩⚕️ Health plan (after probation);
- 🚌 Free transportation;
- 🍽 On-site cafeteria;
- 💰 Performance-based bonus (PPR);
- 👗 Employee discount on brands;
- 👶🏻 Childcare assistance;
- 📚 Education allowance;
- 🙋🏻 Employee referral program.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
Excellent Customer ServiceProactive Problem Solving
Certifications
Bachelor's Degree in Commercial ManagementBachelor's Degree in Business AdministrationBachelor's Degree in Fashion