L7 Creative

Account Manager

• Own the day-to-day relationship with assigned mid-level and small clients
• Build trust and become their go-to contact for all agency needs
• Proactively identify opportunities to grow accounts and add value
• Ensure high client satisfaction and retention
• Manage project timelines, deliverables, and communications
• Coordinate with internal creative, strategy, and digital teams
• Track project status and flag potential issues before they become problems
• Ensure quality control on all client-facing materials and deliverables
• Open and track job requests in project management systems (ClickUp)
• Prepare agendas, take meeting notes, and distribute action items
• Handle billing coordination, purchase orders, and budget tracking
• Maintain organized client files and documentation
• Generate regular status reports and performance updates
• Research industry trends, competitors, and market insights
• Contribute to creative briefs and campaign planning
• Translate client requests into actionable creative direction
• Present ideas and recommendations to clients with confidence

Marketing Account Coordinator