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L3Harris Technologies

Desktop Support Technician 1

L3Harris Technologies

IT Support Technician providing on-site technical assistance in manufacturing facility. Resolving complex hardware, software, and network issues while collaborating with engineering and manufacturing teams.

Posted 7/29/2026full-timeGreenville • Texas • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced proficiency in troubleshooting hardware, software, and network issues while ensuring adherence to IT governance and cybersecurity best practices. Capable of providing training and mentorship to junior technicians and managing IT inventory and procurement processes.

Highest-signal resume keywords
Advanced TroubleshootingNetworking ProtocolsTicketing SystemsManufacturing TechnologiesAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting HardwareTroubleshooting SoftwareTroubleshooting Network IssuesSystem MaintenanceConfiguration ManagementDocumentation ManagementIT GovernanceCybersecurity Best PracticesData Protection RegulationsAsset Lifecycle Management
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication AbilitiesMentorship
Tools & Technologies
ServiceNowERPMESSCADACollaboration Systems
Industry Keywords
IT SupportHelpdeskNetwork ManagementManufacturing AutomationIT Inventory Management

Tech Stack

Tools & technologies
Cyber SecurityERPServiceNowTCP/IP

About the role

Key responsibilities & impact
  • Respond to user-reported IT issues via helpdesk tickets, phone, or in-person
  • Handle escalated IT issues from Level 1 support
  • Install, configure, and upgrade hardware and software
  • Diagnose and resolve network problems
  • Conduct proactive system maintenance
  • Set up and maintain advanced audiovisual and collaboration systems
  • Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes
  • Collaborate with Level 3 engineers, IT managers, and external vendors
  • Ensure adherence to IT governance, cybersecurity best practices, and data protection regulations
  • Provide training and mentorship to Level 1 technicians and end-users
  • Manage IT inventory, asset lifecycle, and procurement processes

Requirements

What you’ll need
  • High School Diploma or equivalent
  • Minimum 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience
  • Advanced proficiency in troubleshooting hardware, software, and network issues
  • Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs)
  • Experience with ticketing systems (e.g., ServiceNow)
  • Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation
  • Strong analytical and problem-solving skills
  • Excellent communication abilities

Benefits

Comp & perks
  • Health insurance
  • 401(k) retirement plans
  • Paid time off
  • Professional development opportunities