Desktop Support Technician

L3Harris Technologies

IT Support Technician providing advanced on-site technical assistance at L3Harris manufacturing facility. Resolving complex hardware, software, and network issues while collaborating with engineering teams.

Posted 7/29/2026full-timeAshburn • Virginia • 🇺🇸 United StatesSeniorLead💰 $68,500 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced proficiency in troubleshooting hardware, software, and network issues while ensuring adherence to IT governance. Capable of providing training and mentorship to technicians and end-users, alongside managing IT inventory and asset lifecycle.

Highest-signal resume keywords

Advanced Troubleshooting SkillsNetworking Protocols KnowledgeExperience with Ticketing SystemsAnalytical and Problem-Solving SkillsExcellent Communication Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareTroubleshooting Network IssuesSystem MaintenanceInstallation and ConfigurationNetwork Problem DiagnosisCybersecurity FundamentalsAsset Lifecycle ManagementProcurement ProcessesCollaboration Systems Setup

Soft Skills

Attention to DetailAbility to Work IndependentlyTeam CollaborationAdaptability to Evolving Technologies

Tools & Technologies

ServiceNowRemote Management ToolsMonitoring SoftwareERP SystemsMES SystemsSCADA SystemsIndustrial Automation Technologies

Industry Keywords

IT GovernanceHelpdesk SupportLevel 1 SupportLevel 3 Engineers CollaborationUser Training and Mentorship

Tech Stack

Tools & technologies

Cyber SecurityERPServiceNowTCP/IP

About the role

Key responsibilities & impact

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person
Handle escalated IT issues from Level 1 support
Install, configure, and upgrade hardware and software
Diagnose and resolve network problems
Conduct proactive system maintenance
Set up and maintain advanced audiovisual and collaboration systems
Maintain detailed documentation of IT incidents
Collaborate with Level 3 engineers, IT managers, and external vendors
Ensure adherence to IT governance
Provide training and mentorship to Level 1 technicians and end-users
Manage IT inventory, asset lifecycle, and procurement processes

Requirements

What you’ll need

High School Diploma or equivalent
minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience
Advanced proficiency in troubleshooting hardware, software, and network issues
Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs) and cybersecurity fundamentals
Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software
Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation
Strong analytical and problem-solving skills with attention to detail
Excellent communication abilities for explaining technical concepts to non-technical stakeholders
Ability to work independently and in teams under pressure during production-critical situations
Commitment to continuous learning and adapting to evolving technologies.

Benefits

Comp & perks

health and disability insurance
401(k) match
flexible spending accounts
EAP
education assistance
parental leave
paid time off
company-paid holidays