Desktop Support Technician

L3Harris Technologies

IT Support Technician at L3Harris Technologies resolving complex IT issues and optimizing productivity in a manufacturing environment. Collaborating with engineering and manufacturing teams for IT integration and support.

Posted 7/29/2026full-timeHerndon • Virginia • 🇺🇸 United StatesSeniorLead💰 $68,500 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced proficiency in troubleshooting hardware, software, and network issues while ensuring data integrity and adherence to cybersecurity best practices. Capable of optimizing IT systems in a manufacturing environment and providing mentorship to junior technicians.

Highest-signal resume keywords

Advanced TroubleshootingNetworking Protocols (TCP/IP, VLANs, VPNs)Ticketing Systems (ServiceNow)Manufacturing Technologies (ERP, MES, SCADA)Cybersecurity Fundamentals

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesTroubleshooting Network IssuesSystem MaintenanceInstallation and Configuration of HardwareInstallation and Configuration of SoftwareData Integrity ManagementPreventive Measures ImplementationProactive System MaintenanceCollaboration Systems Setup

Soft Skills

Analytical SkillsProblem-Solving SkillsAttention to DetailCommunication AbilitiesTeamwork

Tools & Technologies

Remote Management ToolsMonitoring SoftwareHelpdesk Ticketing SystemsIT Governance ToolsCollaboration Systems

Industry Keywords

Manufacturing StandardsData Protection RegulationsIndustrial AutomationManufacturing Execution SystemsCybersecurity Best Practices

Tech Stack

Tools & technologies

Cyber SecurityERPServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide advanced on-site technical assistance at our manufacturing and engineering facility
Resolve complex hardware, software, and network issues
Support escalations from Level 1 support
Optimize IT systems to enhance productivity in a dynamic production environment
Work closely with engineering and manufacturing teams to integrate IT solutions with operational systems
Ensure data integrity and implement preventive measures against downtime
Respond to user-reported IT issues via helpdesk tickets, phone, or in-person
Handle escalated IT issues from Level 1 support
Install, configure, and upgrade hardware and software
Diagnose and resolve network problems
Conduct proactive system maintenance
Set up and maintain advanced audiovisual and collaboration systems
Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes
Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues
Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards
Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools and troubleshooting techniques
Manage IT inventory, asset lifecycle, and procurement processes.

Requirements

What you’ll need

High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience
Advanced proficiency in troubleshooting hardware, software, and network issues
Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs) and cybersecurity fundamentals
Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software
Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation
Strong analytical and problem-solving skills with attention to detail
Excellent communication abilities for explaining technical concepts to non-technical stakeholders
Ability to work independently and in teams under pressure during production-critical situations
Commitment to continuous learning and adapting to evolving technologies.

Benefits

Comp & perks

health and disability insurance
401(k) match
flexible spending accounts
EAP
education assistance
parental leave
paid time off
company-paid holidays