Desktop Support Technician

L3Harris Technologies

Level 2 IT Support Technician providing advanced on-site technical assistance at L3Harris Technologies in Plano, resolving hardware and software issues to enhance productivity.

Posted 6/18/2026full-timePlano • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Hard Skills

troubleshootinghardware installationsoftware installationnetwork configurationpatch managementperformance tuningbackup and recoverysecurity auditsadvanced operating systemsnetwork protocols

Soft Skills

analytical skillsproblem-solvingcommunicationteamworkindependenceattention to detailmentorshiptrainingadaptabilitycommitment to learning

Tools & Technologies

helpdesk ticketing systemsMicrosoft Office 365ERP systemsCAD/CAM softwareServiceNowremote management toolsmonitoring softwareindustrial control systemsSCADAIoT networks

Industry Keywords

IT supportmanufacturingengineeringindustrial environmentscybersecuritydata protection regulationsISO 9001NISTMESindustrial automation

Tech Stack

Tools & technologies

Cyber SecurityERPFirewallsIoTServiceNowTCP/IP

About the role

Key responsibilities & impact

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs).
Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks.
Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes.
Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions.
Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development.
Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects.
Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST).
Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness.
Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

Requirements

What you’ll need

Bachelor’s Degree and a minimum of 2 years of prior related experience
Graduate Degree or equivalent with 0 to 2 years of prior related experience
In lieu of a degree, minimum of 6 years of prior related experience
2-5 years of IT support experience, preferably in manufacturing, engineering, or industrial environments
Advanced proficiency in troubleshooting hardware, software, and network issues
Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs) and cybersecurity fundamentals
Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software
Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation
Strong analytical and problem-solving skills with attention to detail
Excellent communication abilities for explaining technical concepts to non-technical stakeholders
Ability to work independently and in teams under pressure during production-critical situations
Commitment to continuous learning and adapting to evolving technologies.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development